MDHS Household Services has now changed to homesupport Elmbridge
74 Hersham Road
Walton On Thames
Surrey KT12 5NU
Telephone: 01932 267128
Who refers clients to MDHS?
MDHS Must receive referrals from health and
social care professionals.
Clients are referred by health and social care professionals.
Personnel making regular referrals include Social Care Team, Doctors,
Hospitals and Community Nurses.
What services to MDHS Provide?
MDHS can provide household services which include basic housework,
spring cleaning, blitz-cleaning, shopping and laundry service.
MDHS can provide help with washing and bathing. Specialist
helpers are experienced and qualified.
MDHS can also provide Relief Visiting Service
for Carers, allowing carers and
family members have a holiday or short break.
Who pays for the Services?
MDHS pays for the setting up and supervising arrangements,
including all necessary advertising and recruitment.
If a helper leaves, MDHS will provide a replacement at no expense to
the client, as soon as one becomes available.
Who pays the helpers?
Clients are responsible for paying their own allocated helpers directly.
MDHS advises clients on the minimum recommended rate for the
job, and any necessary changes to this rate.
Are there Subsidy Schemes?
MDHS occasionally meets the cost (in full or in part) from its
own charitable resources for those with financial difficulty.
We regret that the number of clients that can be helped in this
way is very limited. Such help is targeted to those who's need is greatest.
Have Clients any Choices?
What if there are problems?
Preventing problems is better than curing them. For this reason,
MDHS is committed to quality control checks. Visits to clients are
made on a random basis to check that all is well with them and their
helpers. MDHS will also send an annual quality control questionnaire.
Should a problem arise, then this should be discussed with the helper
in the first instance. If the matter cannot be resolved, then the
client should phone the manager and talk to her. If the circumstances
dictate a change, then this can be arranged and clients will not be penalised.
Complaints and compliments procedures are in
Serious problems will be reported to the
Commission for Social Care Inspection (CSCI).
Is there Insurance?
All householders with MDHS self-employed helpers must have
basic insurance cover for public liability. This covers for accidents
to the helper whilst visiting the clients premises, and such cover is often built into existing household
contents insurance policies.
Self-employed helpers also have public liability
insurance cover in case of an accident or damage to the client or their belongings
by the helper.
Who Funds MDHS?